FAQS

Why can't I turn on the laptop by pressing the power button?

When the power button is pressed and it won't turn on, it may be due to battery depletion, at this time please connect the charger and make sure that the charging indicator light is on before trying to turn it on again.

Why do I turn on the laptop and get a black screen?

Please make sure whether the logo appears when you turn on the laptop, if the logo appears when you turn on the computer, it is a computer software failure, which can be solved by restoring the factory settings. If the logo does not appear on the computer, press the keyboard Caps Lock switch to make sure that the indicator light in the center is on and off normally. If it does, you can force the computer to shut down by long pressing the power button and then turn it on again.

Why can't my laptop charge?

Please check if the charging indicator light is on properly first, if not then check if the charger is plugged into the correct charging port.

Why can't my laptop connect to WIFI?

When WiFi is searched and prompts that you cannot connect to this WiFi, please reboot the router and try to connect again.

Why does my laptop take a long time to boot up?

When your laptop takes too long to boot up after a period of time, try going into system autostart or turning off loaded software.

What should I do when the system runs laggy?

Please open the task manager first to check which program occupies more CPU and DDR resources, and you can improve the running speed by ending the program that causes system lag.

What should I do when part of the software running error ?

Part of the software runtime needs to load a third-party plug-in plug-ins, when loading abnormalities will occur when the error report, you can "DirectX Repair Tool" to repair.

Why is the touchpad not responding?

Please click the Fn+ESC key to confirm that the touchpad is turned off.

Why is my keyboard not responding?

Since laptop keyboards are not waterproof, when liquid flows in, it will cause the keys to malfunction. Please be careful when using your laptop and do not spill liquid into the keys.

We will keep collecting questions that our customers asked to help you better understand our products.