Return & Refund Policy

If you are not satisfied with your purchase of a Morostron appliance from morostron.com, you may be eligible to return your appliance to Morostron within 30 days from receipt of shipment. Please contact us and begin our Warranty Returns Process.

Terms and conditions of Return & Refund Policy:

• The appliance must have been purchased directly from morostron.com. Morostron cannot accept returns of Morostron branded appliances purchased from other retailers or resellers.

• The purchased appliance must be in brand new condition with original packaging and accessories. If there is no quality issue of the machine, then it will be the customers' responsibility to cover the shipping fee and return fee. Please note that Morostron does not permit the return of or offer refunds for parts or accessories.

• Please contact us to commence the return process. Please do not return your appliance to Morostron without first obtaining a Return Authority number. Please note that Morostron is not responsible for appliance that is lost or damaged without following our return process and without processing warranty on morostron.com.

• The Return Authority number is valid for 14 calendar days from issuance.

• If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Morostron will offer you a refund based on your original method of payment.



Dead On Arrival (DOA): Product Failure Out of the Box
A Morostron appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Morostron within 30 calendar days of the invoice date. Morostron will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Morostron's expense.

For further information on warranty related claims, please refer to the Morostron USA Warranty.

Contact Us

Email: cnmorostron@gmail.com
Hours of operation: 8：30am to 6pm (Pacific Time)
Monday through Friday, excluding holidays.